Well, sorry to be the bearer of bad news, but the current scheduling of campaigns is a pain to say the best. There is a new update coming soon and in beta now that allows for copying of schedules and applying schedules to multiple campaigns. Before that releases, it is easier to create a workflow that stops and starts campaigns and then initiating the workflow with a timed batch command.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 07-08-2024 19:14
From: Michael Nahass
Subject: Outbound Dialer Campaign Schedules - Mandatory?
Hi All,
When transitioning from Pure Connect to Genesys Cloud, we were told scheduling outbound campaigns is mandatory - - so we currently have 70 outbound campaigns scheduled daily (an inconvenience....and also a risk to SVL as we're not always available to shut immediately). Do we know if this is on the roadmap to change?
#Outbound
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Michael Nahass
Shield Healthcare
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