Workforce Engagement Management

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  • 1.  Outbound Dialler Settings - Minimum Agents in Idle before dialling

    Posted 07-05-2022 01:53
    No replies, thread closed.
    I have been searching high and low for an answer to this with no success, hopefully someone in the brain's trust can assist.
    I am trying to configure our outbound dialler campaigns so that the dialler doesn't kick in until there are two agents in Idle
    Our agents take inbound and outbound calls and we require at least one agent available for inbound
    I have tried rules with no success (but that could be because I didn't do it right!)
    Has anyone had any success with a fix for this one?
    #Other/NotSure

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    Melinda Roberts
    Latrobe Health Services
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  • 2.  RE: Outbound Dialler Settings - Minimum Agents in Idle before dialling

    GENESYS
    Posted 07-06-2022 07:16
    No replies, thread closed.
    Hi Melinda,

    I have had a search through the documentation and not sure if this may hay help

    Alternatively, this community may not have the correct audience for the question - I would try to ask the question on the Cloud Community

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    Tracy
    Genesys
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    Original Message


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