Hi All,
If you have a contact list assigned to an outbound email campaign, run the campaign, emails are sent to the contacts as expected. If you download the contact list there are two columns, "EmailLastAttempt-Email" and "EmailLastResult-Email". When the outbound email is successfully sent it updates these columns and the result is "OUTBOUND-MESSAGE-SENT".
Now if you append the contact list and turn on the campaign or just turn on the campaign without appending the contact list, all of the originally emailed contacts are emailed again. I cannot see any way to stop this?
With voice campaigns you can use wrap-up code mappings to make the contact uncallabled/etc
Am I missing anything or should another process be followed?
Thanks Luke
#DigitalChannels#Outbound------------------------------
Luke Mitchell
Connect
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