shonparker | 2023-07-14 19:04:31 UTC | #1
Does anyone have any detailed documentation on metric values returned by the "v2.outbound.campaigns.{id}.stats", and the details on how they are derived? When we receive the event body for the topic, we receive an array of metrics, but we can't find any detailed description on all of the metrics and how they are calculated. Some are self explanatory, but others have calculations behind them that do not seem to be documented anywhere. Any guidance would be appreciated.
nEffectiveIdleAgents oContactRate oScheduledCallsValueCount nAdjustedCallsPerAgent oIdleAgents nOfferedCount nOutboundAttempted tAbandon nOutboundAbandoned oPenetrationRateNumerator oPenetrationRateDenominator oPenetrationRateRatio oScheduledCallsValueCount tAnswered tNotResponding nConsult tAcw nTransferred nBlindTransferred tTalkComplete tAcd tTalk tConnected nConnected tHandle nOverSla tFlow tFlowExit nError oAdjustedCallsPerAgent tIvr tFlowDisconnect nOutboundAbandoned nOutboundConnected nFlow tShortAbandoned oAdjustedCallsPerAgent tIvr tFlowDisconnect tAlert nOutboundAbandoned nOutboundConnected nFlow tShortAbandon nConnected oEffectiveAvailableAgents oEffectiveIdleAgents tContacting tDialing nOutbound
John_Carnell | 2023-07-17 19:33:51 UTC | #2
This post was migrated from the old Developer Forum.
ref: 20992