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  • 1.  Outbound Scheduled Callback

    Posted 08-30-2019 14:05
    Edited by George Ganahl 08-30-2019 14:05
    No replies, thread closed.
    I am curious...is anyone out there using the Outbound.Scheduled Callback action in an outbound script (instead of the Schedule Callback button in the call control bar)? 

    Described at https://help.mypurecloud.com/articles/add-a-schedule-callback-option-to-a-script/

    #Outbound

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    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
    ------------------------------


  • 2.  RE: Outbound Scheduled Callback

    Posted 09-02-2019 01:09
    No replies, thread closed.
    Hey George, we use to use the outbound. scheduled callback via the script but agent's found it was not triggering the calls as from memory it depended if the campaign was running at the time.

    We now use outbound scheduled callback from the UI. While its not ideal in the sense designated to that 1 particular agent who schedules the call it does help.
    Unfortunately we can't use it across the 2nd call center we operate as their outbound dialer calls are more tailored to the customer, they have resorted to the the old fashion calendar reminder to schedule a callback.

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    Darryn Chang
    Stuff Limited
    New Zealand
    3 Years Purecloud
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    Original Message


  • 3.  RE: Outbound Scheduled Callback

    Posted 09-03-2019 14:27
    No replies, thread closed.
    Thanks, Darryn.

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 4.  RE: Outbound Scheduled Callback

    Posted 09-03-2019 17:05
    No replies, thread closed.
    Unfortunately, PureCloud has the worst business practices when comes to callbacks.  I'm currently struggling to figure out what is the best way to tackle callbacks within Genesys.

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    Samreen Yaqoob
    Cecelia
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    Original Message


  • 5.  RE: Outbound Scheduled Callback

    Posted 09-03-2019 19:24
    No replies, thread closed.
    At first, we tried to use the Outbound.Scheduled Callback action in our outbound script, but it didn't work out well for us. Currently, we use the Scripter.Scheduled Callback one, which works fine.

    Regards,
    Tomas

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    Tomas Vadinsky
    Cigna NZ
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    Original Message


  • 6.  RE: Outbound Scheduled Callback

    Posted 09-04-2019 10:59
    Edited by George Ganahl 09-04-2019 13:31
    No replies, thread closed.
    @Tomas Vadinsky do you use Scripter.Scheduled Callback in conjunction with outbound campaigns? When I experimented with it, it didn't seem to be campaign-aware. (Note: I tried again, and I could see the callback scheduled on the campaign.)

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    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 7.  RE: Outbound Scheduled Callback

    Posted 09-04-2019 10:52
    No replies, thread closed.
    Just found out that the Outbound.Scheduled Callback action has been deprecated and was just left in the interface for backward compatibility. It really should not be used at all (doesn't work in my org...probably not in any org). The Resource Center will be updated soon.

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


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