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  • 1.  Outbound SMS Campaign for Callbacks

    Posted 09-25-2024 13:21
    No replies, thread closed.

    High Level concept / design right now.  Looking to send an SMS Campaign to patients, asking if now would be a good time for a call from a nurse.

    They can respond Yes or No.

    I am looking to check some sort of variable to see if this response to the inbound message flow is from that campaign. This in my thinking is to prevent callers from sending inbound SMS messages back to the number.

    I initially was trying to use the 'message.campaign.name' variable to see.  That seems to be blank each time based on responses I've put in the flows.

    Anyone do something similar? 

    Am I thinking completely wrong about this concept?


    #DigitalChannels
    #Outbound

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    Aaron Montanari
    Rochester Regional Health
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  • 2.  RE: Outbound SMS Campaign for Callbacks

    Posted 09-25-2024 14:05
    No replies, thread closed.

    Hello Aaron, 

    Im thinking maybe notifications might be better suited for your scenario, though I am a total newb when it comes to SMS campaigns. Specifically the v2.routing.queues.{id}.conversations.messages notification topic. You can build a trigger around the response. 

    I would also recommend posting this in the developer forums as this seems like a great question to get developer feedback on as well. 

    Cheers, 



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: Outbound SMS Campaign for Callbacks
    Best Answer

    Posted 09-26-2024 00:55
    No replies, thread closed.

    Seems to me that if you are looking for Yes or No only, then you can just ignore all other messages and only process these.  I would take the Yes, look up the record by the phone number then insert that into the running campaign using a data action. You would have all the information from SMS Campaign to populate the voice campaign.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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