VALERIO_REGGIOLI | 2017-07-05 16:01:30 UTC | #1
Hi, I have a problem with an Outbound campaign and leads with fake/wrong phone numbers. The system tries to call them, but it doesn’t recognise them as a fake/wrong number so in the column “CallRecordLastResult-PhoneNumber” it puts the value “ININ-OUTBOUND-DISCONNECT”, leaving the lead and the phone number as callable. I have a rule that recycles every 5% of progress the campaign (I do that due to the fact that we add in real time new leads and I need to sort the contact list) and so every time the system recalls the fake/wrong numbers creating an infinite loop! Can you explain to me why the system doesn’t recognise the phone number as fake? How can I create a rule to make those leads uncallable? Thanks
tim.smith | 2017-07-05 16:06:15 UTC | #2
Your post on the community forum is the correct place for base product configuration questions. If you believe the call analysis is not performing correctly, please contact PureCloud Support.
system | 2017-08-05 16:06:41 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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