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  • 1.  Panel Manager -> open messaging

    Posted 03-02-2023 10:28

    Hello,

    do you know why there is not chance to decide panel manager configuration using open messaging?

    I hope that enhancement will be available asap....


    #PlatformAdministration

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    Enrico Preite
    Vodafone Procurement Company S.a.r.l.
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  • 2.  RE: Panel Manager -> open messaging

    GENESYS
    Posted 03-02-2023 14:07

    Hey Enrico, we are taking a look into this now. Hope to have an update for you shortly.



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    Chad Hansen
    Product Manager
    Genesys - Employees
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  • 3.  RE: Panel Manager -> open messaging

    Posted 03-03-2023 03:12

    thank you so much!



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    Enrico Preite
    Vodafone Procurement Company S.a.r.l.
    ------------------------------



  • 4.  RE: Panel Manager -> open messaging

    GENESYS
    Posted 03-07-2023 08:53

    Hi Enrico, could you please open a ticket with Care for this?



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    Chad Hansen
    Product Manager
    Genesys - Employees
    ------------------------------



  • 5.  RE: Panel Manager -> open messaging

    Posted 03-20-2023 11:21

    Hello everyone,

    Did you manage to get any updates regarding this?

    I tried to change the default Panel today for one of our Orgs and noticed this same issue with Open Message.



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    Marcello Jabur
    Interaxa Brasil Tecnologia e Informatica Ltda
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  • 6.  RE: Panel Manager -> open messaging

    Posted 03-20-2023 12:15

    Can you see open messaging in the list?



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    EnricoPreite
    Vodafone Procurement Company S.a.r.l.
    ------------------------------



  • 7.  RE: Panel Manager -> open messaging

    Posted 03-20-2023 12:14

    i'm reading now. i have a lab environment so i need to try to do it. Is the missing open messaging chose in Panel Manager an issue in your opinion?



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    EnricoPreite
    Vodafone Procurement Company S.a.r.l.
    ------------------------------



  • 8.  RE: Panel Manager -> open messaging

    Posted 03-20-2023 12:23

    I can't see it in my list.

    And yes, I believe that's an issue. I would like to change the default panel for this media type in one of our customer's Organization, but this type isn't on the list.

    Does it appear on your list? I'm assuming the answer is also no.



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    Marcello Jabur
    Interaxa Brasil Tecnologia e Informatica Ltda
    ------------------------------



  • 9.  RE: Panel Manager -> open messaging

    Posted 03-20-2023 16:16

    i cannot see it in Panel manager :(



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    EnricoPreite
    Vodafone Procurement Company S.a.r.l.
    ------------------------------



  • 10.  RE: Panel Manager -> open messaging

    Posted 04-24-2023 07:00

    Hello Marcelo, did you open a ticket for the issue?
    I asked for the Genesys Cloud visibility on my customer care portal (i can see only Genesys Engage contracts now) so i didn't open it.
    I think it's important to know if a new request (enhancement of panel manager) should be opened.



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    EnricoPreite
    Vodafone Procurement Company S.a.r.l.
    ------------------------------



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