There is a Blueprint in the Developer Center on how to do it using API calls/Data Actions:
https://developer.genesys.cloud/blueprints/genesys-cloud-call-park/
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George Ganahl GCCX-AI, GCP, GCSME
Technical Adoption Champion
Genesys
2024 Community Member of the Year
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Original Message:
Sent: 08-25-2025 11:35
From: George Ganahl
Subject: PARKED EMAIL
Genesys Cloud does not have Call Park as a built-in feature, no.
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George Ganahl GCCX-AI, GCP, GCSME
Technical Adoption Champion
Genesys
2024 Community Member of the Year
Original Message:
Sent: 08-25-2025 09:33
From: Ema Massingue
Subject: PARKED EMAIL
Hi @George Ganahl
Thank you
What should I do to have Genesys Call Park in my organization? Genesys doesn't have Call Park?
Regards
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Ema Massingue
Manager
Original Message:
Sent: 08-23-2025 16:18
From: George Ganahl
Subject: PARKED EMAIL
Ema, there is not a "Park" feature for calls, only email.
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George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
Technical Adoption Champion
Genesys
2024 Community Member of the Year
Original Message:
Sent: 08-23-2025 01:11
From: Ema Massingue
Subject: PARKED EMAIL
Hi cameron
yes and Thank you. The issue Was solved.
But i want to use the feature for a call. Did you have advanced for me?
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Ema Massingue
Manager
Original Message:
Sent: 06-25-2025 05:58
From: Ema Massingue
Subject: PARKED EMAIL
Is there anyone here who can help me, I'm having trouble parking emails. I added the role and when my parkea agent says this interaction cannot be parked
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Ema Massingue
Manager
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