Genesys Cloud - Main

Hello,

I'm working on an Architect outbound flow where it needs to TTS the called parties' first name' and 'last name'. In testing, the function 'ToAudioTTS' will TTS the individual letters if the 'customer name' field in the contact list is formatted as 'last name, first name' (i.e., Basseth, Art). I would like to parse this contact field into individual components so that TTS doesn't spell out the individual letters. I'm attempting to use a combination of the following functions to do the parsing; ToAudioTTS, Call.Contact."Customer Name", and Split(). Does anyone know if this is achievable? So far I've not been successful.
#ArchitectureandDesign
#Outbound

------------------------------
Artaud Basseth
Genesys - Employees
------------------------------

What's your exact expression?  My guess is you are splitting the name itself into individual characters

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 10-04-2022 12:17
From: Artaud Basseth
Subject: Parse text using Architect

Hello,

I'm working on an Architect outbound flow where it needs to TTS the called parties' first name' and 'last name'. In testing, the function 'ToAudioTTS' will TTS the individual letters if the 'customer name' field in the contact list is formatted as 'last name, first name' (i.e., Basseth, Art). I would like to parse this contact field into individual components so that TTS doesn't spell out the individual letters. I'm attempting to use a combination of the following functions to do the parsing; ToAudioTTS, Call.Contact."Customer Name", and Split(). Does anyone know if this is achievable? So far I've not been successful.
#ArchitectureandDesign
#Outbound

------------------------------
Artaud Basseth
Genesys - Employees
------------------------------

ToAudioTTS((Call.Contact."Customer Name").Split(",",1)) was what I was attempting.

------------------------------
Artaud Basseth
Genesys - Employees
------------------------------

Original Message:
Sent: 10-04-2022 12:19
From: Melissa Bailey
Subject: Parse text using Architect

What's your exact expression?  My guess is you are splitting the name itself into individual characters

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 10-04-2022 12:17
From: Artaud Basseth
Subject: Parse text using Architect

Hello,

I'm working on an Architect outbound flow where it needs to TTS the called parties' first name' and 'last name'. In testing, the function 'ToAudioTTS' will TTS the individual letters if the 'customer name' field in the contact list is formatted as 'last name, first name' (i.e., Basseth, Art). I would like to parse this contact field into individual components so that TTS doesn't spell out the individual letters. I'm attempting to use a combination of the following functions to do the parsing; ToAudioTTS, Call.Contact."Customer Name", and Split(). Does anyone know if this is achievable? So far I've not been successful.
#ArchitectureandDesign
#Outbound

------------------------------
Artaud Basseth
Genesys - Employees
------------------------------

And yes, I'm trying to pull out 'Basseth' and 'Art' from 'Basseth, Art'.

------------------------------
Artaud Basseth
Genesys - Employees
------------------------------

Original Message:
Sent: 10-04-2022 12:23
From: Artaud Basseth
Subject: Parse text using Architect

ToAudioTTS((Call.Contact."Customer Name").Split(",",1)) was what I was attempting.

------------------------------
Artaud Basseth
Genesys - Employees

Original Message:
Sent: 10-04-2022 12:19
From: Melissa Bailey
Subject: Parse text using Architect

What's your exact expression?  My guess is you are splitting the name itself into individual characters

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 10-04-2022 12:17
From: Artaud Basseth
Subject: Parse text using Architect

Hello,

I'm working on an Architect outbound flow where it needs to TTS the called parties' first name' and 'last name'. In testing, the function 'ToAudioTTS' will TTS the individual letters if the 'customer name' field in the contact list is formatted as 'last name, first name' (i.e., Basseth, Art). I would like to parse this contact field into individual components so that TTS doesn't spell out the individual letters. I'm attempting to use a combination of the following functions to do the parsing; ToAudioTTS, Call.Contact."Customer Name", and Split(). Does anyone know if this is achievable? So far I've not been successful.
#ArchitectureandDesign
#Outbound

------------------------------
Artaud Basseth
Genesys - Employees
------------------------------

------------------------------
Gerardo Rodríguez
Evolutio Cloud Enabler, S.A.
------------------------------

Original Message:
Sent: 10-04-2022 12:24
From: Artaud Basseth
Subject: Parse text using Architect

And yes, I'm trying to pull out 'Basseth' and 'Art' from 'Basseth, Art'.

------------------------------
Artaud Basseth
Genesys - Employees

Original Message:
Sent: 10-04-2022 12:23
From: Artaud Basseth
Subject: Parse text using Architect

ToAudioTTS((Call.Contact."Customer Name").Split(",",1)) was what I was attempting.

------------------------------
Artaud Basseth
Genesys - Employees

Original Message:
Sent: 10-04-2022 12:19
From: Melissa Bailey
Subject: Parse text using Architect

What's your exact expression?  My guess is you are splitting the name itself into individual characters

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 10-04-2022 12:17
From: Artaud Basseth
Subject: Parse text using Architect

Hello,

I'm working on an Architect outbound flow where it needs to TTS the called parties' first name' and 'last name'. In testing, the function 'ToAudioTTS' will TTS the individual letters if the 'customer name' field in the contact list is formatted as 'last name, first name' (i.e., Basseth, Art). I would like to parse this contact field into individual components so that TTS doesn't spell out the individual letters. I'm attempting to use a combination of the following functions to do the parsing; ToAudioTTS, Call.Contact."Customer Name", and Split(). Does anyone know if this is achievable? So far I've not been successful.
#ArchitectureandDesign
#Outbound

------------------------------
Artaud Basseth
Genesys - Employees
------------------------------

To get the first name, which is the last piece:

ToAudioTTS(Split(Call.Contact."Customer Name", ",")[Count(Split(Call.Contact."Customer Name", ","))-1])​

To get the last name, which is the first piece:

Substring(Call.Contact."Customer Name", 0, Find(Split(Call.Contact."Customer Name", ""), ",")[Count(Find(Split(Call.Contact."Customer Name", ""), ","))-1])

This piece is complicated because some people might have commas in their name like 'Basseth, Jr., Art'.  If you don't care about that, a simpler version is 

ToAudioTTS(Split(Call.Contact."Customer Name", ",")[0])

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 10-04-2022 12:24
From: Artaud Basseth
Subject: Parse text using Architect

And yes, I'm trying to pull out 'Basseth' and 'Art' from 'Basseth, Art'.

------------------------------
Artaud Basseth
Genesys - Employees

Original Message:
Sent: 10-04-2022 12:23
From: Artaud Basseth
Subject: Parse text using Architect

ToAudioTTS((Call.Contact."Customer Name").Split(",",1)) was what I was attempting.

------------------------------
Artaud Basseth
Genesys - Employees

Original Message:
Sent: 10-04-2022 12:19
From: Melissa Bailey
Subject: Parse text using Architect

What's your exact expression?  My guess is you are splitting the name itself into individual characters

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 10-04-2022 12:17
From: Artaud Basseth
Subject: Parse text using Architect

Hello,

I'm working on an Architect outbound flow where it needs to TTS the called parties' first name' and 'last name'. In testing, the function 'ToAudioTTS' will TTS the individual letters if the 'customer name' field in the contact list is formatted as 'last name, first name' (i.e., Basseth, Art). I would like to parse this contact field into individual components so that TTS doesn't spell out the individual letters. I'm attempting to use a combination of the following functions to do the parsing; ToAudioTTS, Call.Contact."Customer Name", and Split(). Does anyone know if this is achievable? So far I've not been successful.
#ArchitectureandDesign
#Outbound

------------------------------
Artaud Basseth
Genesys - Employees
------------------------------

Thank you Gerardo and Melissa for the input. Here is what worked after my testing.

ToAudioTTS(Append(Split(Call.Contact."Customer Name", ",")[1]," ",Split(Call.Contact."Customer Name", ",")[0]))

In addition to using Split, I also used Append to add a space between the first name and the last name. Without the space, the TTS engine spells out the individual letters. So "Basseth, Art" became "Art Basseth".

#Outbounddialing, #Architect
------------------------------
Artaud Basseth
Genesys - Employees
------------------------------

Original Message:
Sent: 10-04-2022 13:34
From: Melissa Bailey
Subject: Parse text using Architect

To get the first name, which is the last piece:

ToAudioTTS(Split(Call.Contact."Customer Name", ",")[Count(Split(Call.Contact."Customer Name", ","))-1])​

To get the last name, which is the first piece:

Substring(Call.Contact."Customer Name", 0, Find(Split(Call.Contact."Customer Name", ""), ",")[Count(Find(Split(Call.Contact."Customer Name", ""), ","))-1])

This piece is complicated because some people might have commas in their name like 'Basseth, Jr., Art'.  If you don't care about that, a simpler version is 

ToAudioTTS(Split(Call.Contact."Customer Name", ",")[0])

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 10-04-2022 12:24
From: Artaud Basseth
Subject: Parse text using Architect

And yes, I'm trying to pull out 'Basseth' and 'Art' from 'Basseth, Art'.

------------------------------
Artaud Basseth
Genesys - Employees

Original Message:
Sent: 10-04-2022 12:23
From: Artaud Basseth
Subject: Parse text using Architect

ToAudioTTS((Call.Contact."Customer Name").Split(",",1)) was what I was attempting.

------------------------------
Artaud Basseth
Genesys - Employees

Original Message:
Sent: 10-04-2022 12:19
From: Melissa Bailey
Subject: Parse text using Architect

What's your exact expression?  My guess is you are splitting the name itself into individual characters

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 10-04-2022 12:17
From: Artaud Basseth
Subject: Parse text using Architect

Hello,

I'm working on an Architect outbound flow where it needs to TTS the called parties' first name' and 'last name'. In testing, the function 'ToAudioTTS' will TTS the individual letters if the 'customer name' field in the contact list is formatted as 'last name, first name' (i.e., Basseth, Art). I would like to parse this contact field into individual components so that TTS doesn't spell out the individual letters. I'm attempting to use a combination of the following functions to do the parsing; ToAudioTTS, Call.Contact."Customer Name", and Split(). Does anyone know if this is achievable? So far I've not been successful.
#ArchitectureandDesign
#Outbound

------------------------------
Artaud Basseth
Genesys - Employees
------------------------------
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