Deepak | 2018-06-24 11:57:44 UTC | #1
Team,
When we use the analytics api to get conversation details, participant name is coming as null when the participant purpose is "Agent".
Expected : Agent / user name should be shown.
Regards Deepak
tim.smith | 2018-06-25 17:29:51 UTC | #2
The property userId on the participant will have the ID of the PureCloud user. You will need to resolve this ID to get the user's information.
system | 2018-07-26 17:29:53 UTC | #3
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