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  • 1.  Participants in conference call

    Posted 09-14-2022 04:42
    No replies, thread closed.

    How can I get the number of call participants and their related data in an embeddable framework? I am performing an internal conference call here is the data that I am getting.

    internal conference call
    {
   "type":"interactionSubscription",
   "data":{
      "category":"connect",
      "interaction":{
         "id":"e833dfeb-117d-41a5-901c-1d9ad7eee2a2",
         "connectedTime":"2022-09-14T08:14:20.864Z",
         "phone":"",
         "name":"",
         "isConnected":true,
         "isDisconnected":false,
         "isDone":false,
         "state":"CONNECTED",
         "isCallback":false,
         "isDialer":false,
         "isChat":false,
         "isEmail":false,
         "isMessage":false,
         "isVoicemail":false,
         "remoteName":"Conference",
         "recordingState":"none",
         "displayAddress":"",
         "ani":"Internal",
         "calledNumber":"Internal",
         "direction":"Inbound",
         "isInternal":true,
         "startTime":"2022-09-14T08:09:52.997Z"
      }
   }
}
    ​
    #Unsure/Other

    ------------------------------
    uzair anwar
    Expertflow Pvt Ltd
    ------------------------------


  • 2.  RE: Participants in conference call

    Posted 10-17-2022 15:38
    No replies, thread closed.
    I don't see an easy way but to use the Conversations Details and count the participants by the type.  I would suggest you ask this at the developer forum: https://developer.genesys.cloud/forum/

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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