garimabalodi | 2023-08-17 11:15:01 UTC | #1
Hi Dev Forum ,
what will the best way to pass CTI events to client's homegrown CRM?
Can we do it via API , as an when events are happening on Genesys CTI -> call an api -> push it to client's crm.
Can we also use event notifications here ?
Regards Garima.
tim.smith | 2023-08-17 14:40:07 UTC | #2
Your CRM will define the manner in which an integration with it will send it data; this isn't something we can tell you.
For the Genesys side, you can use the API endpoints and receive notifications. Some integrations may use data actions to invoke a 3rd party API. Which parts you use will be based on what you're trying to accomplish.
garimabalodi | 2023-08-29 09:33:37 UTC | #3
Thanks Tim. That was helpful!
Regards Garima.
system | 2023-09-29 09:34:17 UTC | #4
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