We have links within our knowledge articles that open PDF files. When opening these URLs from Agent Assist Articles, users get an error when opening 'ERR_BLOCKED_BY_CLIENT'.
This happens for all users, but only when clicking the link from the Agent Assist window.
- When clicking the link from the article admin page, it works fine
- When using a similar link on the same article that goes to a word doc, it works fine.
- When using Microsoft Edge, it works fine
- When right clicking the link and choosing 'open in new tab', it works fine.
- When holding 'ctrl' when clicking the link it works fine.
The issue occurs for links on an internal intranet page as well as publicly accessible links. The same issue is seen from different PCs and different networks (eg, personal laptop on home network, or work laptop on work network).
We have a ticket open with support, but was wondering if anyone else has come across this at all? Our current work around is to have to get users to right click and open in new tab for these particular links, and we have added this as actual text in the articles as a reminder.
#ConversationalAI(Bots,AgentAssist,etc.)#Omni-ChannelDesktop/UserInterface------------------------------
Tony Gibson
Newcastle Greater Mutual Group
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