Genesys Cloud - Main

Hello,

How can I build a permission set that the Agent can only see the Section "my performance"? I tried different Settings in permissions but the Agent always can see the Data of other divisions in the section "Call center".

Thanks for your help 

Have you created a separate Role for each set of agents and assigned a single Division to that role to see how much is locked down? Also, look through all the permissions assigned to see which are Division-Aware...not all data is controlled by Divisions.

Hello,

How can I build a permission set that the Agent can only see the Section "my performance"? I tried different Settings in permissions but the Agent always can see the Data of other divisions in the section "Call center".

Thanks for your help 

Thank you, 

there was one point in the permissions I've not see, now it works. 

Have you created a separate Role for each set of agents and assigned a single Division to that role to see how much is locked down? Also, look through all the permissions assigned to see which are Division-Aware...not all data is controlled by Divisions.

Hello,

How can I build a permission set that the Agent can only see the Section "my performance"? I tried different Settings in permissions but the Agent always can see the Data of other divisions in the section "Call center".

Thanks for your help