Genesys Cloud - Main

We have several "Groups" defined in Admin > Groups that are both broadcast and rotational.  I am trying to find metrics on how many calls are going to the group whether transferred from a queue (incoming or outgoing initial direction) or call flow menu driven for an incoming call.  Does anyone have a way they are doing this today?  For example, we have a Group called Spanish Relations which uses extension 1250.   If a do a query on interactions for DNIS and use the extension, I only get results for direct incoming calls that enter the IVR which the call flow redirects to the group, initiated by the menu prompt.  I need those and the calls that are transferred to the group from other queues.  

I have exported hundreds of call interactions and trying to find in the Sessions DNIS the unique key or sip identifier for the group with no luck.  I assumed "Performance" would have something tracking these metrics.  Attached you will see the Flow Performance results, but that is only displaying the one group that is "broadcast" and none of the others which are "Rotational"ly distributed; however the interactions logs show otherwise.    Your time and help is much appreciated.

A couple of suggestion.  Use Milestones to keep track of the transfers.  The other would be to route them through a queue with an immediate transfer to the group.  Either will allow for at least a number of transfers.  Keeping track of time, ringing, and other group functions is a bit more difficult.  

We have several "Groups" defined in Admin > Groups that are both broadcast and rotational.  I am trying to find metrics on how many calls are going to the group whether transferred from a queue (incoming or outgoing initial direction) or call flow menu driven for an incoming call.  Does anyone have a way they are doing this today?  For example, we have a Group called Spanish Relations which uses extension 1250.   If a do a query on interactions for DNIS and use the extension, I only get results for direct incoming calls that enter the IVR which the call flow redirects to the group, initiated by the menu prompt.  I need those and the calls that are transferred to the group from other queues.  

I have exported hundreds of call interactions and trying to find in the Sessions DNIS the unique key or sip identifier for the group with no luck.  I assumed "Performance" would have something tracking these metrics.  Attached you will see the Flow Performance results, but that is only displaying the one group that is "broadcast" and none of the others which are "Rotational"ly distributed; however the interactions logs show otherwise.    Your time and help is much appreciated.