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Permission issue in queue creation

  • 1.  Permission issue in queue creation

    Posted 06-05-2025 18:19

    Vageesan_Saminathan | 2021-06-30 17:13:10 UTC | #1

    Hi,

    We are trying to create a queue from our code which uses client credentials to generate oAuth token.

    We get the below error:

    { "message": "Unable to perform the requested action. You are missing the following permission(s): [routing:queue:add:xxxxxx]", "code": "missing.permissions", "status": 403 }

    Kindly let us know where we need to add permission.

    Thanks Vageesan


    tim.smith | 2021-06-30 17:26:52 UTC | #2

    Permissions are assigned to roles, which are assigned to users and client credential grants. More information here: https://help.mypurecloud.com/articles/about-people-permissions/


    Vageesan_Saminathan | 2021-06-30 17:40:21 UTC | #3

    Hi, We are able to create a queue under "Home" Division but if we try to create under other divisions only then we are getting the permission error.


    tim.smith | 2021-06-30 18:19:36 UTC | #4

    You'll need to assign the division. See step 8 here: https://help.mypurecloud.com/articles/create-an-oauth-client/


    system | 2021-07-31 17:52:18 UTC | #5

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 11361