Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Permission on Agent contact information and profile picture upload

    Posted 02-03-2021 08:57
    No replies, thread closed.
    Hi, 

    We would like to disable agent's permission on editing his contact information and uploading his picture.
    I browsed though the forum, and found that the upload of profile picture can't be disable.
    I also checked for the contact information, but I can't find the right permission to disable the editing.

    Has anyone been able to disable this?

    Thanks for your feedback,
    Bernard
    #PlatformAdministration

    ------------------------------
    Bernard Vanhopplijnus
    NTT Belgium NV/SA
    ------------------------------


  • 2.  RE: Permission on Agent contact information and profile picture upload

    Posted 02-03-2021 09:14
    No replies, thread closed.
    Most basic Profile rights (editing Bio, Education, picture, contact info, etc.) are tied to the employee role directly, not permissions.

    Unfortunately, if you remove the employee role from a user that also prevents them from logging in.

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: Permission on Agent contact information and profile picture upload

    Posted 02-03-2021 21:45
    No replies, thread closed.
    Hi Bernard, I've pinged you internally but try to remove the General>employee permission from the role(s) rather than the employee role itself from your users.

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------

    Original Message


Related Content