Also worth noting/clarifying that if you don't want your users to automatically get the new UI during this early adopter period, make sure you uncheck UI → All Permissions and only activate what you want users to have within that permission.
Then, when ready, simply add the UI > New Genesys UI Navigation > All permission.
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Brian T. Jones | Ascension | Senior Specialist - Technology
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Original Message:
Sent: 09-29-2025 11:49
From: Tony Freestone
Subject: Permissions are missing for the New UI
Hi Jonathan,
We were also under the impression that the new Navigation UI opt-in period would start today (9/29) across all regions. However, we received clarification from Akos Bezegh at Genesys that the opt-in access will actually roll out following the standard regional release schedule.
That means the new UI permissions will appear in your org once your region's update is applied. For example:
Also worth noting: if any of your roles already have UI → All Permissions, those roles will automatically inherit the new Navigation UI permission as soon as your region's update hits.
Hope that helps clear up the timing.
Tony Freestone
Senior Manager Network Services
Voice Integration Services
C (406) 690-7545
Compassion | Dignity | Justice | Excellence | Integrity
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Original Message:
Sent: 9/29/2025 11:44:00 AM
From: Jonathan Kennedy
Subject: Permissions are missing for the New UI
Does anyone know when the permissions will show up for the new UI?
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Jonathan Kennedy
Technology Specialist
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