HI,
Dumb question time....
Is there a resource anywhere that details the permissions and what each actually does / allows (and whether it's division aware or not)?
The resource center does a good job of listing the permissions required to perform a particular task (to do task A, you need Permissions X, Y & Z) but I need to see that in reverse - in particular, what the implication is of removing a permission.
Right now, I have a use case where I need to remove the ability for agents to transfer directly to a queue. The RC says that there are three permissions required (Conversation->Communication->Target, Routing->Queue->View & Routing->Queue-Search) but before I remove any of these, I need to be sure that I'm not breaking something else!
So, anyone have a link (or a search term) that leads to this information?
TIA
#PlatformAdministration#Security------------------------------
Paul Simpson
Eventus Solutions Group
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