We believe we have already checked and provisioned these permissions as documented in this article but do not have the available option under the Performance tab in Genesys. Is there anything else we could be missing?
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James Starling
Global Credit Union
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Original Message:
Sent: 07-09-2024 10:16
From: Robert Wakefield-Carl
Subject: Permissions Required for enabling "Content Search" functions for searching interactions?
Check out this resource page. You will find all permissions needed there
https://help.mypurecloud.com/articles/content-search-view/
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 07-08-2024 13:09
From: James Starling
Subject: Permissions Required for enabling "Content Search" functions for searching interactions?
We have enabled Speech and Text Analytics and are able to view transcripts currently. We cannot however locate the required permissions to grant the "Content Search" functionality to search for and locate interactions with specific topics, words or phrases, sentiment scores or sentiment trends. What permissions are required to grant this ability?
#SpeechandTextAnalytics
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James Starling
Global Credit Union
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