Bekir_Khan | 2022-01-21 22:41:54 UTC | #1
Hello, I am creating a call via the following API : POST /api/v2/conversations/calls using the following request format :
{
"participants": [
{
"address": "XXXXXXXXXX"
}
]
}
This results in a successful call but it is a conference call which I do not need because my main aim is to merge two call conversations using the PATCH /api/v2/conversations/calls/{conversationId} API.
I have also tried calling the address using the following request :
{
"phoneNumber":"XXXXXXXXXX"
}
The above creates a voice call but gets stuck in the "Contacting" Phase and never dails plus in this scenario I also do not see any external participants as I do with the conference call in the first request.
jacobshaw | 2022-01-24 15:22:32 UTC | #2
Are you merging active conversations? Referring to the relevant article on the Genesys Cloud Resource Center, merging two active conversations will create a conference call, by definition.
Bekir_Khan | 2022-01-28 13:27:05 UTC | #3
I actually enabled "Placing calls with another app?" via the Phone Settings.
Then because of that I could send single calls via the agent.
system | 2022-02-28 13:26:57 UTC | #4
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