agilio | 2022-07-01 16:38:06 UTC | #1
Are there any API's that will let me place a call as system. If not using architect is there anyway to change the ANI that is pushed?
Brad_Murlin | 2022-07-01 19:59:44 UTC | #2
You can use campaigns for this, and the contacts within the campaign (people to dial) can be updated via API.
https://help.mypurecloud.com/articles/about-outbound-dialing/
Can you elaborate a bit more on your use case/needs?
agilio | 2022-07-01 20:58:59 UTC | #3
Hi Brad we need to do this via either a architect flow native tools or through flow and platform APIs called through a data action. A Use case would be a call comes into a flow. Bot determines that the call needs to overflow to a different number. Still while in architect we need to be able to transfer that call and at the same time set the callerID. The CallerID will be a variable and will be determined by other services.
agilio | 2022-07-07 21:13:35 UTC | #4
Any further thoughts on this
tim.smith | 2022-07-08 15:33:14 UTC | #5
The only way to place outbound calls without a user present is to use the outbound/dialer product. A non-user application cannot place calls. You can transfer calls via architect, but I don't believe you can alter the outbound ANI other than what's available on the line settings. You can request new features and share your use case at https://genesyscloud.ideas.aha.io/.
system | 2022-08-08 15:33:40 UTC | #6
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