Brad,
This is true, however if they have an issue that is potentially affecting more than one customer (with actual impact undetermined) I believe they should really send out a notification.
I get that they probably don't / won't, but IMHO they
should!
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Paul Simpson
Eventus Solutions Group
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Original Message:
Sent: 01-06-2023 12:09
From: Brad Murlin
Subject: Platform Issue?
They only post to the status/outage board for confirmed issues where a certain population of customers are affected - so it could be that only specific customers within USWest were affected or that they were unable to confirm a platform issue before it self resolved.
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Brad Murlin
Zillow, Inc.
Original Message:
Sent: 01-06-2023 09:29
From: Paul Simpson
Subject: Platform Issue?
Could be, although I'm surprised Genesys hasn't sent out a status update for it if it's a problem with the platform...
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Paul Simpson
Eventus Solutions Group
Original Message:
Sent: 01-06-2023 09:13
From: Dawn Weston
Subject: Platform Issue?
No Problem! we are on US West too so maybe it was a just our region..not sure
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Dawn Weston
AvalonBay Communities, Inc.
Original Message:
Sent: 01-06-2023 09:09
From: Paul Simpson
Subject: Platform Issue?
Thanks, Dawn!
Good to know we're not alone.
I'll open a ticket too :-)
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Paul Simpson
Eventus Solutions Group
Original Message:
Sent: 01-06-2023 09:05
From: Dawn Weston
Subject: Platform Issue?
Paul,
We had the same issues during the same timeframe yesterday. We submitted a ticket- Genesys got back to us and said that they had received reports of it and were investigating.
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Dawn Weston
AvalonBay Communities, Inc.
Original Message:
Sent: 01-06-2023 09:02
From: Paul Simpson
Subject: Platform Issue?
We are receiving reports of instability with the Genesys Cloud platform starting at approximately 4:30pm EST yesterday afternoon. The issues reported thus far include:
- Agents unable to use the desktop app or access Genesys via web
- Screens going white during a call and not being able to logout/login
- Calls disconnecting/terminating
- Agents unable to connect/disconnect calls
We've checked the Genesys desktop app, web, and Salesforce softphone and cannot replicate any of the above issues. We also do not currently see a report of any outages posted on the "Genesys Cloud System Status" page. Is anyone else seeing similar issues?
US West region, if that makes any difference....
TIA
#Unsure/Other
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Paul Simpson
Eventus Solutions Group
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