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Platform Java SDK Error Message is Null

  • 1.  Platform Java SDK Error Message is Null

    Posted 06-05-2025 18:30

    cuneytykaya | 2024-03-08 09:08:45 UTC | #1

    Hey all,

    We are using Platform Java SDK 900.10.6 version. For most of the EventError, we get the errorCode but the errorMessage is null.

    		switch (message.messageId()) {
			.....
		case EventError.ID:
			EventError eventError = (EventError) message; // messege received from genesys
			log.info(eventError.getErrorCode().toString());
			log.info(eventError.getErrorMessage()); //null
			.....
		default:
			....
		}

    Here are the EventError details for agent login.

    {ReferenceID=4, ThisDN=7851, ErrorCode=1706, EventSequenceNumber=37710}

'EventError' (52) attributes:
AttributeReferenceID [int] = 4
AttributeThisDN [str] = "7851"
AttributeErrorCode [int] = 1706
AttributeEventSequenceNumber [long] = 37710
TimeStamp:
	AttributeTimeinSecs [int] = 1709887846
	AttributeTimeinuSecs [int] = 799000

    Do we need to set any configuration to get error messages?

    Thanks.

    Jerome.Saint-Marc | 2024-03-08 10:12:49 UTC | #2

    Hello,

    The Genesys Cloud Developer Forum is meant for questions related to development and customization for the Genesys Cloud solution.

    Your question appears to relate to the Genesys Engage Platform SDK (Genesys Engage solution). I would suggest that you post your question on the Genesys Engage on-premises Community forum.

    Regards,

    cuneytykaya | 2024-03-08 13:51:35 UTC | #3

    Thanks a lot, @Jerome.Saint-Marc I will be asking my question on the other portal. Have a good day. :wave:

    system | 2024-04-08 13:51:48 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 25087



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