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  • 1.  Play a recorded Voicemail for preview outbound campaigns

    Posted 02-06-2025 05:57
    Edited by Rajath Kumar B R 02-06-2025 05:57
    No replies, thread closed.

    In Voice campaign with preview dialing mode, If a preview is offered to an agent and agent dials the call. But the call reaches the voicemail of the user, in this case does agent has to leave voicemail message manually or is there any option to leave a recorded message to users voicemail.
    So, Agent can move on with another call if it reached voicemail.


    #Outbound

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    Rajath Kumar
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  • 2.  RE: Play a recorded Voicemail for preview outbound campaigns
    Best Answer

    Posted 02-06-2025 11:26
    No replies, thread closed.

    Hi Rajath,

    I found a similar post with a response that may work for you: Outbound Dialer - Leave message upon voicemail.  Hopefully this helps or someone else can provide a better solution.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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