Alessandro_Leonzio | 2022-03-31 09:45:38 UTC | #1
Hi everyone,
I'm trying to implement the following use case in Architect inbound call flow:
- if an agent doesn't pick up the call in 40 seconds a wav audio will play saying "Thank you for contacting the commercial customer service. Our operators are temporarily not available."
How can I implement this feature?
Can anyone help me with this?
Thanks
Jerome.Saint-Marc | 2022-04-04 13:32:48 UTC | #2
Hello,
You can achieve this with Architect In-Queue Call flows. See here for info on in-queue flows
There is a sample Architect flow you can probably use as a base start. Check the in-queue voicemail example on this page You can change it to play an announcement instead of collecting digit/input from the customer and sending to voicemail.
As a side comment, note that the Genesys Cloud CX Community forum is likely a better fit for such questions.
Regards,
system | 2022-05-05 13:33:16 UTC | #3
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This post was migrated from the old Developer Forum.
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