yuezhong | 2020-06-23 00:48:18 UTC | #1
When a Secure IVR has completed, a notification is displayed to agent, However, the agent's browser could be minimized,
is there a way to play an audio tone to an agent ? so that agent knows the customer has finished the Secure IVR, and then talk to customer.
tim.smith | 2020-06-25 19:32:07 UTC | #2
I'm not aware of any way to customize that. You can request new features and share your use case at https://purecloud.ideas.aha.io/ideas/CLPLA-I-953.
system | 2020-07-26 19:32:08 UTC | #3
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