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  • 1.  Policies - Wrap Up Code

    NEW MEMBER
    Posted 8 days ago

    Hi there,

    Does a permission need to be turned on to create policies based off of wrap up codes? It says No matches while trying to choose one.


    #Unsure/Other

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    Caitlyn Petrousek
    eFinancial, LLC
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  • 2.  RE: Policies - Wrap Up Code

    Posted 8 days ago

    The User who is configuring the policies should have the permissions assigned to his/her profile as per https://help.mypurecloud.com/articles/create-recording-policy/ 



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    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
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    Original Message


  • 3.  RE: Policies - Wrap Up Code

    NEW MEMBER
    Posted 8 days ago

    Thank you Tatjana! We have ran policies before with no problem, so I'm assuming our permissions are turned on. heres an example of what I'm running into



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    Caitlyn Petrousek
    eFinancial, LLC
    ------------------------------

    Original Message


  • 4.  RE: Policies - Wrap Up Code

    Posted 8 days ago

    Hi Caitlyn,

    Please check if you have permission "routing:wrapupCode:search" assigned to your profile? 



    ------------------------------
    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
    ------------------------------

    Original Message


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