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  • 1.  Pop-up when receiving an anonymous call

    Posted 07-01-2021 07:31
    No replies, thread closed.
    Hi,

    I'm integrating with Genesys Cloud for Salesforce.

    By setting the softphone layout, the Salesforce object pop-up is realized when receiving an incoming call.
    Is there a way to pop up any object (case or lead) when receiving an incoming call from anonymous (incoming call without knowing the number)?

    Regards,
    #Integrations

    ------------------------------
    永井誠人
    Itochu Techno-Solutions Corporation(CTC)
    ------------------------------


  • 2.  RE: Pop-up when receiving an anonymous call
    Best Answer

    Posted 07-05-2021 16:51
    No replies, thread closed.
    誠人 永井,

    欢迎，你好吗？

    If you look at this reference, it will show you how to set the SF_SearchValue attribute that will be used for searching instead of the phone number.  

    Screen pop in Genesys Cloud for Salesforce - Genesys Cloud Resource Center (mypurecloud.com)



    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Pop-up when receiving an anonymous call

    Posted 07-11-2021 20:25
    No replies, thread closed.
    Hi Robert,

    Thanks for your reply.
    Your advice was able to solve the problem.

    I needed to see more resource centers. Sorry.

    Regards,

    ------------------------------
    永井誠人
    Itochu Techno-Solutions Corporation(CTC)
    ------------------------------

    Original Message


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