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Populate Genesys transcripts to Salesforce Activities

  • 1.  Populate Genesys transcripts to Salesforce Activities

    Posted 06-05-2025 19:01

    Vincent_BEZARD | 2022-07-21 12:39:18 UTC | #1

    Hello,

    I read if the GC Forum (https://developer.genesys.cloud/forum/t/populate-email-transcript-from-salesforce/6313) that Daniel had successfully send the Chats transcript to an activity field within Salesforce. I've done the configuration:

      • create a new field in the Activity object
      • set the mapping within the GC package

    But unfortunately, the field is not populated. Did I missed something?

    Thanks,

    Vincent

    John_Carnell | 2022-07-21 13:20:05 UTC | #2

    Hi Vincent,

    This forum deals pretty much with questions around the Genesys Cloud platform APIs and the development tools. Your question seems more geared towards the configuration of the Salesforce connector and why data is not showing up. I would suggest you post in our Genesys Knowledge Network Forum. They will probably be able to answer your question more effectively than we will.

    Thanks, John Carnell Manager, Developer Engagement

    Vincent_BEZARD | 2022-07-21 13:45:39 UTC | #3

    Vincent_BEZARD, post:1, topic:15620, full:true
    Hello,

    I read if the GC Forum (Populate email transcript from Salesforce that Daniel had successfully send the Chats transcript to an activity field within Salesforce. I've done the configuration:

    • create a new field in the Activity object
    • set the mapping within the GC package

    But unfortunately, the field is not populated. Did I missed something?

    Thanks,

    Vincent

    OK. Thanks, I will create my post

    John_Carnell | 2022-07-21 14:13:42 UTC | #4

    This post was migrated from the old Developer Forum.

    ref: 15620



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