Jason, thanks. While that's related, it doesn't answer my question. Like with many things related to Genesys these days, we're having to build out our own dashboards in a third party system so knowing how this data is getting attached and to whom is very important.
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Chad Blanton
Director, Workforce Management
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Original Message:
Sent: 08-19-2025 15:05
From: Jason Kleitz
Subject: Post-call surveys on transferred calls - filter by queue - which queue(s)
Hello Chad,
I was looking around the Product Ideas Lab and I found the following Idea that sounds like what you are looking for. I would recommend voting and commenting on that so that our Dev team knows that you would like to see this as a new feature.
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Jason Kleitz
Online Community Manager/Moderator
Original Message:
Sent: 08-18-2025 13:48
From: Chad Blanton
Subject: Post-call surveys on transferred calls - filter by queue - which queue(s)
Trying to figure out which queues (or all) get assigned survey data in the scenario where a call is transferred. In a scenario where both flows/queues have a post-call survey and if just one does. Is it always the last queue/flow assigned that determines which survey gets offered and what queue it gets attached to in the survey data? If we filter by a queue in the survey detail view, e.g. Customer Service, will a call that starts in CS and is transferred to Tech Support show its survey data in that Survey Performance Detail view? Or vice versa.
We're attempting to solve for some of the noise around the survey data. Understand it's a fairly new/immature product so we're trying to make the best of it.
Also on that note: Desperately need a performance view/report that shows by user without having to filter users one by one.
#Reporting/Analytics
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Chad Blanton
Director, Workforce Management
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