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Post conversations using Secureivrsessions

  • 1.  Post conversations using Secureivrsessions

    Posted 06-05-2025 18:31

    FlavioVezonoFilho | 2024-08-08 13:28:05 UTC | #1

    I am trying to use

    POST /api/v2/conversations/{conversationId}/participants/{participantId}/secureivrsessions

    to transger a caller into a diferrent flow. I am get the sourceParticipantId, participantId and userData using

    GET /api/v2/analytics/conversations/details?id={conversationId}

    and my request is like this:

    await axios.post(
        `https://api.mypurecloud.com/api/v2/conversations/${callUUID}/participants/${this.participantId}/secureivrsessions`,
        {
          participantId: this.participantId,
          sourceParticipantId: this.sourceParticipantId,
          flowId: this.flowId,
          userData: this.queueId,
          disconnect: true,
        },
        {
          headers: {
            Authorization: `Bearer ${this.token}`,
            "Content-Type": "application/json",
          },
        }
      );

    I get the following error:

    This request requires a user context. Client credentials cannot be used for requests to this resource

    Jerome.Saint-Marc | 2024-08-12 17:16:36 UTC | #2

    Hello,

    I am not sure what the question is. The error describes what the issue is - you cannot use a token obtained via an OAuth Client Credentials Grant flow to invoke this API Endpoint. You need to use an auth/bearer token, related to a user context (the user connected to this call) using an OAuth Implicit Grant flow, or an Authorization Code/PKCE Code/Saml2Bearer grant flow.

    Regards,

    system | 2024-09-11 17:17:12 UTC | #3

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 27783



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