Hi,

We are using Cloud and A3S. Just recently started using Power BI and I see in the A3S Resources section there are some pre-built reports and dashboards for Power BI. Do you know where I can access these or how to obtain?

Thanks,

R.J. 

Hi Robert,

Are you referring to the dashboards mentioned in Analytics add-on real-time analytics dashboards?

Hi,

We are using Cloud and A3S. Just recently started using Power BI and I see in the A3S Resources section there are some pre-built reports and dashboards for Power BI. Do you know where I can access these or how to obtain?

Thanks,

R.J. 

Thanks Samuel. No I'm not referring to the real-time app and dashboards. I'm referring to historical sample reports/dashboards that the Resources say are available in Tableau and Power BI formats. We have the Tableau samples. Was wanting to get the same files in Power BI format. Here's what I'm referring to in the Resources:

"

A3S Historical delivers comprehensive contact center analytics through a fully managed service. It features the pre-built dashboard and reporting templates compatible with Tableau and Power BI environments. Our Snowflake-powered platform operates on a Bring Your Own Business Intelligence (BYOBI) model and seamlessly integrates with your preferred analytics tools through native connectors.

These turnkey reporting templates enable immediate visibility into your contact center performance from day one. Built on Snowflake's robust architecture, these dashboards can be customized independently or enhanced through our professional services to meet your specific requirements."

Hi Robert,

Are you referring to the dashboards mentioned in Analytics add-on real-time analytics dashboards?

Hi,

We are using Cloud and A3S. Just recently started using Power BI and I see in the A3S Resources section there are some pre-built reports and dashboards for Power BI. Do you know where I can access these or how to obtain?

Thanks,

R.J.