Genesys Cloud - Main

Hi All

I'm looking at Running a data action pre outbound call that:

GETS a value via a data action 

Checks to see if that value is in a list

If value is in the list (data table?) set a do not call action

I can achieve the required result checking the value against a single comparator, but can't work out how to compare to a list.

Is this possible at all please, or is it a limit of the platform.

Kind Regards

I don't believe this is currently possible in this manner.

One way to do it would be to have the list comparison performed by the middleware that the Data Action is calling (assuming it IS middleware) and so it returns a Boolean flag which you use in the rule to decide whether to dial or not. The middleware could use the API to query a data table, if you want that information to reside within Genesys Cloud.

HTH

Hi All

I'm looking at Running a data action pre outbound call that:

GETS a value via a data action 

Checks to see if that value is in a list

If value is in the list (data table?) set a do not call action

I can achieve the required result checking the value against a single comparator, but can't work out how to compare to a list.

Is this possible at all please, or is it a limit of the platform.

Kind Regards

Thanks Paul

That was my fear, there is no middleware I'm using a web services API directly with the CRM.

I'm going to look at using a data action in the pre call, to make a data table entry then another to trigger a work flow and do the "work" there.

Unfortunately that uses up my two data actions.

Kind Regards

I don't believe this is currently possible in this manner.

One way to do it would be to have the list comparison performed by the middleware that the Data Action is calling (assuming it IS middleware) and so it returns a Boolean flag which you use in the rule to decide whether to dial or not. The middleware could use the API to query a data table, if you want that information to reside within Genesys Cloud.

HTH

Hi All

I'm looking at Running a data action pre outbound call that:

GETS a value via a data action 

Checks to see if that value is in a list

If value is in the list (data table?) set a do not call action

I can achieve the required result checking the value against a single comparator, but can't work out how to compare to a list.

Is this possible at all please, or is it a limit of the platform.

Kind Regards