garimabalodi | 2024-03-14 12:23:03 UTC | #1
Hi Dev forum ,
I want to know if there is a way to collect inputs from customer in a inbound messagnign flow (web messaging) WITHOUT using bot /GC digital bot flows .
Regards Garima .
Angelo_Cicchitto | 2024-03-14 12:46:21 UTC | #2
Hi @garimabalodi - Bots are required to capture inbound "text messages".
The only exception would be to capture inbound metadata (rather than text messages) based on Custom Attributes / Participant Data: this can happen with Inbound Message Flow.
garimabalodi | 2024-03-14 13:04:06 UTC | #3
Hi @Angelo_Cicchitto ,
Thanks for your response ! The part i did not get is that how can we use participant data / custome attributes in this case (i am aware how to use them otherwise )?.
say , my inbound message flows does a 'send response ' to customer as " enter your choice from 1 ,2 ,3 ,4 ,5". which component exactly will allow me to capture this customer response ?
or are you suggesting something else ?
Regards Garima
system | 2024-04-13 13:03:53 UTC | #4
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 25196