Nice work-around for that, and yes, that is just about it. With some of the new Outbound developments like Skills-based dialing out this month or next, we should see improvements in the setup and process.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 08-30-2023 11:13
From: Andy Gilliatt
Subject: Predictive call abandoned destination
I am trying to fathom out how to maintain compliance with abandoned predictive calls. From what I have gleaned across various posts and the pretty thin documentation around this, I need to create an in-call flow for the outbound queue that connected calls will hit if there is no agent available to transfer the call to. I have done this, added 2 sec silent audio, and then a silent detect action followed by an audio message that gives the company name and a call back number. This appears to work in my limited testing, but seems 'clunky'. Have I missed something obvious that I could do differently?
Thanks
AG
#Outbound
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Andy Gilliatt
Maintel Europe Limited
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