Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Predictive Engagement Action Map Trigger

    Posted 10-20-2022 10:54
    No replies, thread closed.
    Hi
    Is there a way to use the delay offering call to action function to offer a messenger session.

    Something like:

    1 min after loading page - Button appears with "Click here if you want to learn more about X"

    Many Thanks
    #ConversationalAI(Bots,AgentAssist,etc.)
    #Connect with a Customer (NEW)
    #PlatformAdministration
    #SystemAdministration

    ------------------------------
    Philip Thys
    British Telecommunications PLC
    ------------------------------


  • 2.  RE: Predictive Engagement Action Map Trigger

    Posted 10-23-2022 23:28
    No replies, thread closed.
    I don't think that is available at this time.  I could be wrong, but I could not find anything, so I created an idea for you:  Add ability to define time on page for | Genesys Cloud Ideas Portal (aha.io)

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Predictive Engagement Action Map Trigger

    Posted 10-26-2022 11:49
    No replies, thread closed.
    Thanks Robert, thats great!

    It's a shame it's not on there as you can do that with the content offer.

    ------------------------------
    Philip Thys
    British Telecommunications PLC
    ------------------------------

    Original Message


  • 4.  RE: Predictive Engagement Action Map Trigger

    Posted 10-27-2022 11:57
    No replies, thread closed.
    Begin as boring old web chat does this with Predictive Engagement, I would hope that it's coming soon for Messenger -- but Genesys has been silent on the topic when asked about it. Thanks for creating the tracking idea @Robert Wakefield-Carl​

    ------------------------------
    Brad Murlin
    Zillow, Inc.
    ------------------------------

    Original Message


Related Content