Hello Nick,
I have brought your question to their attention.
Regards,
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Jerome Saint-Marc
Senior Development Support Engineer
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Original Message:
Sent: 04-01-2025 15:50
From: Nick Tait
Subject: predictiveRouting attribute is missing from Models.Queue
Thanks Jerome.
The reason I was looking at it was to try to determine whether a queue was using predictive routing? Is there any other way I can achieve that without resorting to using internal attributes?
Thanks,
Nick.
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Nick Tait
Genesys Consultant
Original Message:
Sent: 04-01-2025 09:34
From: Jerome Saint-Marc
Subject: predictiveRouting attribute is missing from Models.Queue
Hello,
The predictiveRouting attribute is defined internally only (hidden from docs). The Public SDKs are therefore not mapping this attribute for the Queue Model.
I have just checked with the team owning this. It is not planned to make this attribute public - it will remain hidden from docs (internal) and SDK.
Regards,
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Jerome Saint-Marc
Senior Development Support Engineer
Original Message:
Sent: 03-30-2025 20:39
From: Nick Tait
Subject: predictiveRouting attribute is missing from Models.Queue
I'm using the JavaScript SDK, and I noticed that the response that I get from platformClient.RoutingApi.getRoutingQueues method includes a "predictiveRouting" attribute, which is missing from Models.Queue interface. I tried updating to the latest version of the SDK but the attribute is still absent. Interestingly the Models.PredictiveRouting interface exists, so it looks like someone has just forgotten to add the attribute to Models.Queue?
Can the SDK please be updated to include the following within "export interface Queue" body:
"predictiveRouting"?: Models.PredictiveRouting,
Thanks,
Nick.
#PlatformSDK
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Nick Tait
Genesys Consultant
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