Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Preferred Agent Routing Issue

  Thread closed by the administrator, not accepting new replies.

  • 1.  Preferred Agent Routing Issue

    Posted 08-13-2021 19:08
    No replies, thread closed.
    I have been trying to get preferred agent routing working, but keep getting errors. I copied the code from Genesys directly, but it still wont work. I do not get any errors in Arch, but when testing the SDK in Developer I get ReferenceError MakeListAgentScorePair is not defined Line number: 1. I have even tried the builder within arch. Anythoughts? below is my code im using. I extracted the user ids.
    MakeListAgentScorePair(
    MakeList(
    FindUserById("<>"),
    FindUserById("<>"),
    FindUserById("<>"),
    FindUserById("<>"),
    FindUserById("<>"),
    FindUserById("<>")
    ),
    MakeList(
    100,
    90
    )
    )

    #ArchitectureandDesign

    ------------------------------
    Steve Moore
    Powernet Global Telecommunications
    ------------------------------


Related Content