Shashank_Kasarla | 2024-09-24 20:47:34 UTC | #1
Is there a way to dynamically allocate preferred agent routing time out instead of depending on the queue settings. Use case - I would like to target an agent for a certain amount of time based on the severity of the case.
system | 2024-10-24 20:48:22 UTC | #2
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 29507