wchavez | 2020-01-29 22:04:35 UTC | #1
Good afternoon Forum:
To develop a custom chat system to be used as a Premium App or Client App - Web application - into de PureCloud environment, we are reading how those approaches work and how those have to be configured. We have a question: Would it be possible to display automatically a Premium App / Client App (Web Application) funtional UI view once a chat interaction arrives to the PureCloud Contact Center Agent due to the assigment the ACD routing does of the interaction to the agent? The use case is described following:
- A customer request a chat session with PureCloud Contact Center by clicking a button in the Contact Center webpage.
- Then the chat is created and the ACD routes the interaction to the most available agent.
- Once the Agent receives and picks up that chat session request, a Premium App/Client App functional UI must be displayed in a PureCloud Contact Center Agent´s UI panel associated (left-panel or centered-panel) automatically.
Thank you for your suggestions and explanaitions.
Best regards.
anon28885283 | 2020-01-30 07:42:59 UTC | #2
It's not currently available for an app widget to automatically pop up once an interaction or any event occurs.
You can request new features at: https://purecloud.ideas.aha.io/
EDIT: It's possible to show a toast pop up though(using Client App SDK) to inform your agents to open the widget if a chat interaction is received.
https://developer.mypurecloud.com/api/client-apps/sdk/ClientApp.html#module_pcClientAppSdk..ClientApp.ClientApp+alerting
wchavez | 2020-01-30 11:38:21 UTC | #3
Good morning:
Thank you sir. This is exactly what we need.
Regards.
system | 2020-03-01 11:51:48 UTC | #4
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