We have a couple of phone only queues. These are set up for other departments who are not on Purecloud. The call will transfer out of PureCloud into the phone system that they are on. This works fine. However, we have an issue where some of my agents accidentally Blind Transfer emails to these queues, which effectively means that no one will action. Is there a way to set some kind of restriction that prevents this from happening. Either returns an error (eg this queue is not available for email interactions) or makes the queue not available to the agents in the first place.
I can control which queues agents have access to and none of them can go on queue for the 2 I'm referring to, however they can still see them when they try to blind transfer.
Kristian
#Routing(ACD/IVR)#SystemAdministration------------------------------
Kristian Andrejewskis
A Noble & Son
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