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  • 1.  Preview - "End Preview" to be with limited time

    Posted 08-26-2021 09:43
    No replies, thread closed.
    Dears,

    I am wondering what is the solution to set a limited time for agent with Preview Campaign after the call is completed.
    Unfortunately, ACW time does not control this view, as shown below.
    Please note, even after Wrapup-Code was selected, the following view was shown until agent clicked on "End Preview"!




    If there is any way to help the customer to limit the time here?

    Best regards,
    #Outbound

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    Ali Aljohani
    Hadef Information Technology Co.
    ------------------------------


  • 2.  RE: Preview - "End Preview" to be with limited time

    Posted 12-28-2021 06:46
    No replies, thread closed.
    Dears,

    Can we at least extract the time in this state separately? 
    I see the length of the time that an agent spent in this segment/state is considered as "Total Talk". Is this correct?


    Best regards,

    ------------------------------
    Ali Aljohani
    Hadef Information Technology Co.
    ------------------------------

    Original Message


  • 3.  RE: Preview - "End Preview" to be with limited time

    Posted 03-16-2022 16:53
    No replies, thread closed.
    Was there an answer to this already?

    ------------------------------
    Sariah
    University of Phoenix, Inc.
    ------------------------------

    Original Message


  • 4.  RE: Preview - "End Preview" to be with limited time

    Posted 03-08-2023 17:00
    No replies, thread closed.

    Agreed, we can configure the preview timer, configure the wrap up timer, but then the agent can sit on the "end preview" screen for an unlimited amount of time.  Doesn't make much sense.  



    ------------------------------
    Marcus Hanna
    Conduit Health Partners
    ------------------------------

    Original Message


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