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Preview Mode Salesforce exhaust phone numbers in contact record

  • 1.  Preview Mode Salesforce exhaust phone numbers in contact record

    Posted 05-26-2022 09:52
      |   view attached
    We have just released our first group that has Salesforce integration.  This group uses outbound dialing in preview mode.  We have 3 phone fields configured.  We want the agents to dial each phone number until they reach a live person.  So, if they get a voicemail on first number, they would move on to the next number.  we are finding as soon as the agent wraps the first attempt (wrap code vmail or whatever), the agent gets a new contact record and can't dial the second number in the first contact record.   We also seem to get multiple call appearances without clearing out....see screen shot.  is this a setup issue on our side, or this is how it works?
    #Integrations
    #Outbound
    #PlatformAdministration
    #Telephony

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    Clayton Curtis
    Enova Online Services, Inc.
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