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  • 1.  Primary Status Creation

    Posted 04-20-2020 22:10
    No replies, thread closed.
    Can new primary status's be added? I have some new work types that are back office in nature and I would like to set them up as a primary status rather than secondary if possible.
    #SystemAdministration

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    Japesh Patel
    Lon Operations, LLC
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  • 2.  RE: Primary Status Creation

    Posted 04-20-2020 23:40
    No replies, thread closed.
    Hi Japesh,

    You can only add secondary/sub statuses, not primary statuses. There is no way around this and likely won't ever be an option.


    Thanks,

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    Daniel McLeod
    Qsect LLC
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