Hi All,
1st Question - Has anyone configured an in-queue call flow to compare inbound caller ANIs to the External Contact directory and then set their priority in an inbound queue?
2nd Question - Has anyone configured an in-queue call flow to determine if an inbound caller is a repeat caller (within the days business hours) and prioritise them in the inbound queue?
Thanks in advance,
Nathan
#Routing(ACD/IVR)------------------------------
Nathan Watson
Mine Super Services Pty Ltd
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