Hi Aravind, summary is you'd lookup a data table containing at a minimum the DNIS and a field for the priority. The priority would become a variable you'd use in the Transfer to ACD task in Architect.
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Vaun McCarthy
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Original Message:
Sent: 06-26-2025 19:08
From: Aravind Suresh
Subject: Prioritize number using Data table
Hi there. I am new to Genesys cloud. Was wondering on how to implement a call coming from specific numbers to be prioritized using Data tables.
#Architect
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Aravind Suresh
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