Hi All, 

First of all a Happy New year to everyone. 

We recently had a requirement to retain the initial priority of  an email after blind transfer to a different queue. Since we use a custom variable to assign the priority to an interaction. I was able to get the variable as a participant data in the InQueue flow and assign the same priority after transfer using the set priority as a first action in the inqueue flow. my challenge now is that although the logic works as expected. I am unable to display this priority in the queue activity to show the priority. Can someone help me how this can be achieved?

Did you set the default priority to NOT_SET in the in-queue Email flow?  If not, it will take the failure route of the queue.  Also, I am not sure that the priority is not updated on transfer and the in-queue flow, so may not display the new value.  The conversation details in the API should show the value used for evaluation.  

Hi All, 

First of all a Happy New year to everyone. 

We recently had a requirement to retain the initial priority of  an email after blind transfer to a different queue. Since we use a custom variable to assign the priority to an interaction. I was able to get the variable as a participant data in the InQueue flow and assign the same priority after transfer using the set priority as a first action in the inqueue flow. my challenge now is that although the logic works as expected. I am unable to display this priority in the queue activity to show the priority. Can someone help me how this can be achieved?