Dear community,
In outbound, there are two campaigns. Each contains different telephony measures. These are sorted differently within their campaign: Campaign 1 by date of receipt, campaign 2 by age of the customer. Campaign 1 is prioritized higher than Campaign 2. If campaign 1 is empty, campaign 2 should be started automatically. If further measures are loaded into campaign 1, it should start again.
How can this be achieved? I assume both campaign are always running and the agents are shared (in different queues for reporting but same agent base is used).
When using campaign priority, i can't sop campaign 2 fully when new entries are coming to the campaign list for campaign 1. According to Prioritizing campaigns - Genesys Cloud Resource Center the campaign 2 will run also with little percentage of the calls and not automatically be stopped.
I also tried to look after campaign rule but also didn't found an entry which helps me to achieve this.
Another possibility i thought of could be a precall rule for campaign 2. Before a call i placed for campaign 2 it should check if there are open entries ín the contact list for campaign 1, what do you think?
Does anybody can help me here :)
Kind regards
Jan Reichelt
#Outbound------------------------------
Jan Reichelt
Senior Consultant Customer Interaction Management
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